Chris Gilbert intrinsically believes that when residents feel seen, heard, and cared for, they become more supportive and trusting of their government. 
He argues that "customer service" is the transactional act of doing what needs to be done for the customer. However, municipal hospitality is centered around how you make residents feel during and after the delivery of services to them.
The Springfield Township administrator launched Municipal Hospitality Advisors after a fateful celebratory birthday dinner with his wife whereupon he was blown away by the actions of the restaurant owner.
That experience and the general approach of the hospitality industry towards providing value and memorable experiences to their guests formed the foundation for Gilbert's trainings.
SHOW NOTES:
Chris Gilbert's LinkedIn Profile and website: https://www.municipalhospitality.com/
To learn more about Sam Toles' social media training for elected officials, go to: https://civisocial.com/aame
AAME MEMBERSHIP:
To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/
AAME JOB BOARD:
The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/
SUPPORT THE PODCAST:
Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.
Joe Turner's LinkedIn Page
Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

If you want to be a better leader, you have to understand your behavioral preferences and deficiencies and those of your executive team and senior leadership. And the Harrison Assessment can help you.
A couple of months ago, the fellas at The Mental Hygiene Project shepherded me through it. Michael Stahl and Ryan Gallik went through an hour long debrief identifying my core strengths and where I could improve.
I enjoyed the process and found the results insightful and illuminating. 
In this episode, we discuss leadership development and also break down a program they offer local governments to improve employee mental health. It is called Psychological Empowerment 360.
SHOW NOTES:
To get the special promotional price discount offered to podcast listeners, go to: https://mentalhygieneproject.com/cmu/Michael Stahl's LinkedIn pageRyan Gallik's LinkedIn page
To learn more about Sam Toles' social media training for elected officials, go to: https://civisocial.com/aame
AAME MEMBERSHIP:
To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/
AAME JOB BOARD:
The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/
SUPPORT THE PODCAST:
Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.
Joe Turner's LinkedIn Page
Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

In October, Mike Mortell was caught flat-footed when he learned that his fate was sealed and that he would be fired a couple of weeks later. The city manager for Stuart, Florida didn't take it lying down or run off with his tail between his legs.
After enduring months of "social media slander" and the machinations of an elected official who orchestrated his ouster, Mortell had to sit through hours of a council meeting before getting the opportunity to speak -- shortly before his inevitable termination.
Mortell made a passionate defense of his tenure and attempted to set the record straight on the allegations leveled against him. This episode features the audio from that meeting and I have to ask -- is this not a masterclass on how to defend your reputation when you are being terminated?
SHOW NOTES:
To learn more about Sam Toles' social media training for elected officials, go to: https://civisocial.com/aame
AAME MEMBERSHIP:
To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/
AAME JOB BOARD:
The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/
SUPPORT THE PODCAST:
Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.
Joe Turner's LinkedIn Page
Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

On this special episode of the podcast, Katie Bogenschutz, my criminal defense attorney joins me to discuss the case and break down my two felony charges. I provide a bit more context about my time in Walton County, Florida, and how we got to this point. Additionally, we talk about the terms of the pre-trial diversion offer extended to me by the prosecutor and the discussion we had as to whether I should accept it.
At the time of this recording, three depositions had taken place, but only two transcripts had been received and published by the Clerk of the Court. Since this episode was recorded, the transcripts for the deposition of Keith Riddick, the FDLE investigator, have since been made available. You can read all court filings by going to this link: https://www.civitekflorida.com/ocrs/county/66/disclaimer.xhtml
After checking the disclaimer, type in my first and last name, and then check the "Felony" box.
SHOW NOTES:
Katie Bogenschutz' LinkedIn Profile and website
AAME MEMBERSHIP:
To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/
AAME JOB BOARD:
The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/
SUPPORT THE PODCAST:
Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.
Joe Turner's LinkedIn Page
Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

Mitch Hammes has a built a national reputation as "That Code Enforcement Guy" having worked himself up front the frontlines as a code enforcement officer all the way to the top as a city administrator.
In this episode, we avoid getting into the weeds and examine code enforcement related topics at the 30,000 foot level in a manner that his hopefully more relevant to city managers and executives. In essence, I wanted to give a voice to the code enforcement officers on the frontlines and allow them to speak to their city managers and department heads through the voice and experience of Mitch -- who has walked their path.
Cool note! When Mitch stopped by my home in Wichita to record this episode in person, he was a finalist for his first city manager gig. Shortly after recording this interview he was selected to lead the city of Lamar, Colorado, and started at the end of October.
SHOW NOTES:
Mitch Hammes' LinkedIn profile
Website for "That Code Enforcement Guy"
AAME MEMBERSHIP:
To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/
AAME JOB BOARD:
The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/
SUPPORT THE PODCAST:
Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.
Joe Turner's LinkedIn Page
Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

This is the second installment in our new "Black City Manager" series featuring Troy Body, the city manager for Hopkinsville, Kentucky.
"I can't love your neighborhood more than you love it," Troy explains as we navigate his philosophical approach to city management. He uses the "pick up the can" metaphor to explain how he believe residents must taker ownership for the condition of their own neighborhoods and community. 
At the end of the day, he says that the residents "have to meet me halfway" for true change to take place.
He also states that too many city managers oversell and overhype themselves by projecting the idea that they are transformational leaders and that that can lead to conflict with elected officials and stakeholders. 
SHOW NOTES:
The LinkedIn page for "Black City Managers"
Website for "Black City Managers"
Troy Body's LinkedIn profile
AAME MEMBERSHIP:
To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/
AAME JOB BOARD:
The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/
SUPPORT THE PODCAST:
Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.
Joe Turner's LinkedIn Page
Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

Are your elected officials overreacting to negative comments and criticism on social media? Tired of watching them get spun up by a handful of keyboard warriors living in their mother's basement?
Then you need to enroll your elected officials in Sam Toles' new social media training course for elected officials. He is the social media master and a former council member. 
Lean on his experience and expertise to show your governing body how to analyze and assess the social media landscape. 
SHOW NOTES
Sam Toles' LinkedIn profile
Link to CiviSocial website
Link to Sam Toles' New Book: The Social Media Playbook For Local Elected Officials
Link to the AAME discount for the CiviSocial Social Medial Training for Elected Officials
Link to CiviSocial's DeepFake Program
Link to CiviSocial's Referendum Ready Program
Sam previously appeared on the following episodes:
Episode 67: Your City is Doing Social Media Wrong
Episode 68: Keyboard Warriors & Social Media Terrorists
Episode 108: Social Media Training for Elected Officials with Sam Toles
Claim your FREE copy of "The Social Media Playbook for City & County Managers" at this link: https://civisocial.com/the-social-media-playbook
 
AAME JOB BOARD:
The American Association of Municipal Executives has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/
SUPPORT THE PODCAST:
Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.
Joe Turner's LinkedIn Page
City Manager Unfiltered YouTube Page - Subscribe Today!
Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.
 

In this episode, I call out what I believe to be unethical and deceitful practices by the the city of Valley Center, Kansas in their current search for a new city administrator.
The have posted on LinkedIn that the salary range for their next administrator is $115,000 to $200,000. However, their original job postings that are still visible on various job boards listed a salary of range of $105,000 to $145,000.
And just two weeks ago they passed a salary ordinance that set the salary range for the city administrator at a maximum of $171,000 and the current city administrator who has been there for six years is only making $152,000.
It appears they are attempting to bait candidates to apply with the new exaggerated and unattainable salary range so that they can lowball the finalist.
AAME MEMBERSHIP:
To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/
AAME JOB BOARD:
The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/
SUPPORT THE PODCAST:
Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.
Joe Turner's LinkedIn Page
Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.